Return Policy

Our consumer policy extends to 7 days from purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) – Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@evolvingcbd.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you need to exchange it for the same item, send us an email at inquiry@kchilldirect.comand send your item to:

KCD Return Processing

4904 S Power Rd Suite 103-287

Mesa, Arizona US 85212

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We ship every day of they year except Sundays and Holidays.

Order & pay by 4pm MST and your order will ship out same day. If after 4pm MST, it will ship out next business day.

Most orders ship out USPS priority mail and include tracking info and insurance. If it’s under 1lb your order will ship out USPS First Class Mail and will include tracking. 

Tracking is always sent to you via the email or phone # you provided when checking out. If you need us to send it manually please contact us.

Overnight options are available. Please contact us via email, phone, chat or text.

Please Note:
  • Larger orders may ship out via FedEx, depending on location, size, weight etc.
  • Those orders will arrive 1-3 days after shipping depending on your location

Always Free Shipping!

We ship every day of they year except Sundays and Holidays.

Order & pay by 4pm MST and your order will ship out same day. If after 4pm MST, it will ship out next business day.

Most orders ship out USPS priority mail and include tracking info and insurance. If it’s ander 1lb your order will ship out USPS First Class Mail and will include tracking. 

Tracking is always sent to you via the email or phone # you provided when checking out. If you need us to send it manually please contact us.

Overnight options are available. Please contact us via email, phone, chat or text.

Please Note:
  • Larger orders may ship out via FedEx, depending on location, size, weight etc.
  • Those orders will arrive 1-3 days after shipping depending on your location.
ALWAYS FAST, ALWAYS FREE- THATS KCD!

Always Free Shipping!

We ship every day of they year except Sundays and Holidays.

Order & pay by 4pm MST and your order will ship out same day. If after 4pm MST, it will ship out next business day.

Most orders ship out USPS priority mail and include tracking info and insurance. If it’s ander 1lb your order will ship out USPS First Class Mail and will include tracking. 

Tracking is always sent to you via the email or phone # you provided when checking out. If you need us to send it manually please contact us.

Overnight options are available. Please contact us via email, phone, chat or text.

Please Note:
  • Larger orders may ship out via FedEx, depending on location, size, weight etc.
  • Those orders will arrive 1-3 days after shipping depending on your location.
ALWAYS FAST, ALWAYS FREE- THATS KCD!